Privacy policy

Through our online store, privacy-sensitive data, or personal data, are processed. CoveBalm considers careful handling of personal data of great importance. Personal data are therefore carefully processed and secured by us.

In our processing, we adhere to the requirements set by privacy legislation. This means, among other things, that:

  • We clearly state the purposes for which we process personal data. We do this through this privacy statement;
  • We limit our collection of personal data to only the personal data necessary for legitimate purposes;
  • We first ask for explicit permission to process your personal data in cases where your consent is required;
  • We take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • We respect your right to offer, correct, or delete your personal data upon your request.

CoveBalm is responsible for data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.

This privacy statement was last updated on 14-01-2024 09:22:00.

USE OF PERSONAL DATA

When using our online store, we obtain certain information from you. This can be personal data. We only store and use personal data that are directly provided by you, in the context of the service you requested, or which it is clear, when provided, that they are supplied to us to process.

We use the following data for the purposes mentioned in this privacy statement:

  • Name and address details
  • Telephone number
  • Billing address
  • Email address
  • Payment details
  • Gender
  • Date of birth

In case of suspected fraud or misuse of our online store, we can hand over personal data to the competent authorities.

HANDLING ORDERS

When you place an order with us, we use your personal data to handle it properly. If necessary for proper handling, we may also provide your personal data to third parties. You can read more about this further in this privacy statement.

ADVERTISING

In addition to the information on our website, we can also inform you about our new products and services:

  • By email
  • Via social media

CONTACT FORM AND NEWSLETTER

We offer, via our webshop, the possibility to ask questions through a contact form, where you are asked to fill in various details to handle your question. You choose which data you provide in this. The data you send us are kept as long as the nature of the form or the content of your email is required for the complete answering and handling thereof.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Each newsletter contains a link through which you can unsubscribe. Your email address is only added to the list of subscribers with your explicit consent.

PUBLICATION

When using our online store, the following data are published, so they are visible on the internet to everyone:

  • Information provided by you

You choose which information you publish. It is possible that you can be traced with this.

ADVERTISEMENTS

Our online store displays advertisements.

PROVISION TO THIRD PARTIES

We may pass on your data to our partners. These partners are involved in the execution of the agreement. We have strict agreements with them to comply with privacy rules. Our online store includes social media buttons. These are used by the administrators of these services to collect your personal data.

COOKIES

Our online store uses cookies. Cookies are also placed via third parties engaged by us.

When you visit our online store for the first time, a notice is displayed explaining why we use cookies. Your continued use of our online store is considered consent for this use of cookies.

You are free to disable cookies via your browser. However, please note that it is possible that our website may no longer function optimally.

We have made agreements with third parties who place cookies about the use of the cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them out. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties (note: these can change regularly).

GOOGLE ANALYTICS

We use Google Analytics to track how visitors use our online store. We have entered into a data processing agreement with Google to make arrangements about handling our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and we do not allow IP addresses to be anonymized.

SECURITY

We take security measures to limit misuse of and unauthorized access to personal data. In particular, we take the following measures:

  • Access to personal data is protected with a username and password;
  • We use secure connections (Secure Sockets Layer or SSL) that shield all information between you and our website when you enter personal data.

RETENTION PERIODS

The personal data described above are retained for as long as necessary to handle your orders, including warranty. We store data indefinitely. There is a statutory obligation for the retention period for data, such as the tax retention obligation of seven years for payment data.

THIRD-PARTY WEBSITES

This privacy statement does not apply to third-party websites connected to our online store via links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using them.

CHANGES TO THIS PRIVACY STATEMENT

We reserve the right to make changes to this privacy statement. It is recommended to consult this privacy statement regularly so that you are aware of these changes.

ACCESS AND MODIFY YOUR DATA

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can always contact us via the details below.

You can also send us a request to view, modify, or delete these data. You can also submit a request for a data export for data that we use with your consent, or provide motivated reasons indicating that you want us to restrict the processing of personal data.

To prevent abuse, we may ask you to adequately identify yourself. When it comes to accessing personal data linked to a cookie, you must send a copy of the cookie in question. You can find these in your browser settings. If the data are incorrect, you can request us to change or remove the data.

AUTHORITY PERSONAL DATA

Naturally, we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Authority Personal Data against this processing of personal data. You can contact the Authority Personal Data for this.

For questions about this privacy policy, you can contact us via info@covebalm.com.